ABOUT FLATHEAD MUNICIPAL AIRPORT AUTHORITY
Flathead Municipal Airport Authority (FMAA) is the owner and operator of Glacier Park International Airport. FMAA’s Board of Directors is composed of seven members, each appointed by the Flathead County Commissioners. The Airport Authority functions as an independent public agency and is responsible for numerous responsibilities: immediate and long-range maintenance of the airport premises, management of finances and budgeting, hiring and long-term planning. In addition, FMAA governs all routine aspects of management of the airport facilities, including the terminal building, grounds, and airfield. Aircraft operations, concessions, air traffic control, and security checkpoint operations are all conducted by other organizations.
Under direction of the Board, the airport functions much like a small city. FMAA employs an airport director along with a deputy and administrative staff, fire and police departments, and an experienced, well-trained maintenance wing. Serving together, each of the departments see to critical, specific operations. The fire department provides fire suppression and emergency medical services and is simultaneously responsible for the regular, rigorous inspection of the airfield. Airport police provide general security of airport grounds (excluding duties reserved to TSA and Customs), while the Maintenance staff is responsible for upkeep of the airport’s buildings, grounds, and vehicles. Many crucial tasks fall to them, including runway maintenance, snow removal and other tasks essential to airport safety. Currently FMAA employs a staff of twenty-five dedicated airport professionals. For those pursuing a career in the airport management profession, there is a 6-month Airport Operations internship is available as well.
FMAA also contracts for services critical to airport auxiliary operations (car rentals, parking, amenities, ground transportation, etc.). Finally, in perhaps in its most important non-safety role, the Authority oversees upgrades or expansions to the airport. Through review and implementation of the Airport Master Plan, it is their task to be prepared for the airport’s future.
Serving through its Board and high-quality, professional staff, it is the continuing goal of FMAA to provide a proficient and welcoming airport environment – safely, efficiently, professionally, continuously.
Rob Ratkowski, Airport Director
Rob Ratkowski has airports in his DNA. From childhood memories of riding on the United Airlines employee shuttle with his father at LAX to his current role as Airport Director at Glacier Park International Airport, airports and air travel have always been integral in his life. With 20 years of progressively responsible experience in the airport management industry and a lifetime in aviation, Rob has the background to make a complex organization like Glacier Park International Airport tick.
However, you won’t hear Rob talk about his own accomplishments much. He would rather talk about the staff that powers Glacier Park International Airport. As Airport Director, Rob has a broad responsibility for operations at GPIA, and he is the first to say that his work would not be possible without the committed and talented staff he’s proud to lead. “Kalispell might be a close-knit mountain town but I would put our group of airport professionals against any in the country,” Rob said. “You can rest assured that you’re in good hands when you travel through our airport.”
In addition to a rich background in airport management, Rob is a certified member of the American Association of Airport Executives and the current past President of the Montana Airport Management Association. He earned a Bachelor of Science in Aviation Management from the Metropolitan State College of Denver.
Outside of work, Rob serves as a board member for the Kalispell Chamber of Commerce, volunteers with his church and enjoys flying recreationally as a private pilot. He and his family spend their free time enjoying many of the outdoor activities that Montana and the Flathead Valley have to offer.
Ian McKay, Airport Deputy Director
Deputy Airport Director Ian McKay’s dedication to GPIA began in the summer of 2011, where he served as the airport’s summer intern. It was during this time he discovered his passion for the aviation industry and worked to return to Kalispell to serve his hometown community. Most importantly, McKay is responsible for the safe, efficient and continuous operation of the airport. His day-to-day roles include maintaining oversight of airport departments, personnel, equipment and the facility.
Hired in 2016, McKay has worked as an aviation planner, an airport planner, and as an operations specialist for the Fort Wayne International Airport. He is a certified pilot and has training in aircraft rescue firefighting, incident command systems, airport security, airport geographic information systems and fraud detection and prevention.
McKay has a Master’s of Science in Aerospace from Embry-Riddle Aeronautical University and a Bachelor’s degree from Rocky Mountain College in Aviation.
Laurie Pein, Director of Administration
Director of Administration Laurie Pein brings more than 30 years of administrative experience to GPIA. Pein has developed a new filing system and has reorganized office procedures to enhance the productivity of airport staff. Whether a bill is to be paid, board meeting minutes are to be taken, or visitors have questions, Pein is at the ready to lend a tenured helping hand.
A certified notary, Pein studied to become a legal administrative assistant at La Grande College of Business and is currently attending Flathead Valley Community College to become a medical transcriptionist.
Outside of her work at the airport, Pein enjoys reading, working in her greenhouse and spending time with her family.
Darin Turner, Director of Maintenance
A jack of all trades, Darin Turner has spent the last decade maintaining GPIA’s grounds, facilities and vehicles. As the Director of Maintenance, Turner ensures the airfield, terminal, shops and tower are running properly and are cleared for takeoff. He and his staff paint runways and taxiways, care for the landscaping, and are tasked with snow removal. During northern Montana snowy months, Turner hires and oversees 25-30 seasonal workers specifically charged with addressing snow.
Having had a longtime interest in aviation, Turner is part of the AAAE, the American Association of Airport Executives. As a member, he attends seminars to continually learn new airport trends and topics to ensure quality airport maintenance at GPIA.
Turner is an avid hunter and angler, enjoying the outdoors, hiking and four-wheeling with his family.
Jennifer Donofiro, Director of Finance
Jennifer Donofiro is the Director of Finance for Glacier Park International Airport. She’ll tell you that means that anything with a dollar sign is part of her job- and it’s clear that she’s dedicated to keeping all those dollar signs in perfect order. Jen started working at GPIA in July 2018.
As Jen actively works towards her Bachelor’s Degree, she also manages the global accounting needs for the airport. That means payables, receivables, payroll, grant management and a bevy of other tasks. “I’m the first person in this new role, and it’s been great to consolidate all the financial aspects of the airport,” Jen says.
Jen knows the valley well and has been working in public accounting in Kalispell and Columbia Falls for well over a decade. Most recently, she spent 8 years working at a CPA firm. She embraces her identity as a “bean-counter,” in her words, and says that some of her favorite hobbies right now are reading and learning. Her school work takes up most of her free time, though she does offer up one curve ball.
“I sing in a rock and roll band on occasion,” Jen says with a small laugh. She knows that perhaps this doesn’t quite sync up with her bean-counter persona. Her scant free time outside of school is spent with her family and friends. Her three kids and grandkids all live in the valley, so Jen is able to spend lots of time with them.
She recommends a serene boat trip out on a lake to visitors, though she hasn’t been able to do that much herself with a full-time job and school on her plate. “I really like that every day is different here,” she says. “This is a great team to be a part of.”
Troy Glasman, Fire Chief
At every U.S. airport with airline service, there is an Aircraft Rescue and Firefighting (ARFF) team comprised of specially trained firefighters to handle firefighting, rescue and operational incidents of jet-sized proportions.
At Glacier Park International Airport, Fire Chief, Troy Glasman, is focused on keeping his team response-ready and at the top of their game.
“We want to be the best we can be,” says Glasman.
Glasman has been serving the Flathead Valley as an emergency responder for decades, with more than 25 years of firefighting background. A former West Valley volunteer fireman, he worked his way up to become the West Valley Fire Marshal and then moved into a position with ARFF at Glacier Park International Airport.
Keeping the GPIA ARFF team response-ready 24/7 all year round takes time and dedication. The team coordinates runway maintenance, reports on runway conditions 24/7, manages wildlife interactions at the airport (remember last year’s black bear event?), responds to emergencies at the airport, and provides mutual aid for emergencies outside the airport boundaries.
Glasman takes the ARFF role as a community resource seriously, and it’s reflected in his dedication to local partnerships.
“The airport is on the forefront of some important resources, like pushing forward a Rescue Task Force program,” Glasman says.
A Rescue Task Force is a nationally recognized model that lays a blueprint to organize, prepare and mobilize local emergency services, law enforcement, hospitals, and fire departments in a crisis.
In a rural area with many small communities, Glasman knows coordinating all these services is a challenge. “But I’m looking forward to setting up our team, and local partners, so we’re ready to go when needed,” he adds.
For all his clear dedication to the ARFF mission and GPIA passenger safety, Glasman does hold one thing above work.
“Family, that’s the most important thing in my life,” he says.
He and his wife came to Montana with two young children and added two more after they moved to the state. Now, Glasman enjoys fishing, hunting, hiking with his family (most recently summiting Great Northern), and is looking forward to the birth of his second grandchild.
Glasman might be as smart as he is brave. When asked for his favorite spot to eat in the Valley, he immediately and confidently responded: “my wife’s kitchen.”